Utility Billing

Summary of Water and Wastewater Billing

The Town of Penetanguishene converted from a flat rate water billing system to a metered billing system in 2005. All Residential and Multi-Residential Properties are billed on a quarterly basis, while the Large Industrial and Institutional Properties are billed monthly. The billing is made up of the following components:

1. All properties are billed for water based on the number of cubic meters consumed within the quarter.
2. To cover the cost of wastewater collection and treatment services, all properties that are connected to Municipal sewers are billed a sewer surcharge, which is a percentage charge based on the water consumption.
3. In addition, the bill consists of a flat water charge and a flat sewer charge (if the connection to the Municipal Sewer is available) regardless of any water being consumed.

Responsibility for Consumption

Owners are reminded that all water that passes through their meter is their responsibility. Be aware of leaks, underground sprinkler systems, running toilets, and open faucets. Over an extended time, the cost of wasted water can add up.

Notice to Multi-Residential Property Owners (Properties occupied by tenants)

The Town of Penetanguishene sends all utility bills to the property owner. It is the responsibility of the property owner to ensure that the bills are paid. Any unpaid charges will be added to the property's tax account. 

Landlords who wish to have tenants receive the utility bills are encouraged to sign-up for e-billing to receive utility bills electronically by e-mail, which can then be forwarded on to tenants to make payment.