Business Safety and Theft Prevention Resources

The Retail Safety & Security Guide is a province-wide resource created collaboratively by the Toronto Police Service, Workplace Safety & Prevention Services, the Ontario Association of Chiefs of Police, and the Retail Council of Canada. It offers practical, expert-informed strategies to help retail businesses reduce vulnerability to crime, strengthen in‑store safety, and better protect staff and customers. 

The guide provides advice on: 

• Preventing and responding to common retail crimes such as robbery, break and enter, fraud, and shoplifting 

• Addressing situations involving aggressive customers, suspicious individuals, intoxicated persons, or individuals in crisis 

• Implementing measures to reduce workplace violence and support safer retail environments 

Crime Prevention Through Environmental Design (CPTED) focuses on how the layout, visibility, and maintenance of a space can help reduce opportunities for crime. For businesses, applying CPTED principles can improve safety, deter theft, and create more welcoming environments for customers and staff. 

Key CPTED strategies for businesses include: 

• Improving lighting and visibility around entrances, storefronts, and parking areas 

• Clearly defining public and staff‑only spaces 
• Maintaining properties to discourage vandalism and unwanted activity

For more information and tips for your business, please contact the OPP: Ontario Provincial Police