How can we help?
How Can We Help?
Our Customer Service Portal is your direct line to Town services. Whether you're reporting a concern, requesting maintenance, or seeking information, the portal makes it easy to submit and track your request. Simply choose your location, provide a few details, and describe the issue — you can even upload photos to help us better understand your needs. Once submitted, you'll receive a confirmation and service number to follow up on progress. We're committed to making communication simple, transparent, and responsive.
New Online Portal: Steps to Submit a Request
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Visit the Online Customer Service Portal
Select the Online Service Portal Link at the top of this webpage. -
Choose how to sign in
Create an account or continue as a guest. -
Select your location
Choose your Province and Municipality. -
Enter your contact information
Provide your name, email, and address. -
Describe the issue
Pinpoint the exact location and explain the service needed. Upload photos if available. -
Submit your request
Receive a confirmation email and a service request number. -
Track your request
Use your service number to follow progress and updates.
By-Law Complaints
To report non-urgent by-law violations please email the complaint form to the By-Law Department, at bylaw@penetanguishene.ca
All by-law complaints must be submitted using the designated form linked on this page. This process ensures that complaints are properly documented and handled in accordance with the standards outlined in the Municipal Law Enforcement Policy and applicable local by-law regulations. Using the official form helps maintain consistency, transparency, and legal compliance in the enforcement process.
Town of Penetanguishene
10 Robert Street West,
Penetanguishene, ON
L9M 2G2
T: 705-549-7453
F: 705-549-3743