Town of Penetanguishene Launches Online Customer Service Portal

The Town of Penetanguishene is proud to announce the launch of its new Customer Service Portal, a user-friendly online platform designed to enhance communication between residents and the municipality.

The portal allows residents to easily submit questions or work requests related to municipal services such as road maintenance, park repairs, rentals, and billing inquiries.  With a focus on accessibility, transparency, and efficiency, the portal streamlines service delivery and ensures that requests are routed directly to the appropriate department.

“This new portal is a major step forward in how we serve our community,” said Jeff Lees, CAO. “It empowers residents to engage with the Town in a more convenient and responsive way.”

The launch of the Customer Service Portal also marks a significant milestone in the Town’s Community-Based Strategic Plan. By leveraging technology to enhance service delivery and resident engagement, the Town is fulfilling its commitment to building a more connected, inclusive, and responsive community. This initiative supports key strategic goals, including improving transparency, streamlining operations, and making municipal services more accessible to all.

Residents will find the portal easy to use, whether on a computer, tablet, or mobile device. They can track the status of their submissions in real time, upload supporting documents or photos, and receive automated updates as their requests are processed. The portal is fully compliant with AODA accessibility standards, ensuring that all residents can participate equally.

To access the portal, residents can visit the Customer Service Portal. The Town encourages everyone to explore this new tool and take advantage of its features to help improve services and strengthen community engagement.

For assistance using the portal or questions, please contact: