Service Delivery Review

North Simcoe Service Delivery Review:

In early 2020 the Town of Midland, Town of Penetanguishene, Township of Tay and Township of Tiny were successful in receiving provincial funding to review services provided by each municipality. Service Delivery Reviews are a common exercise for municipalities to gauge their level of service across all business units and see where opportunities for efficiency and effectiveness exist.

The intent of the North Simcoe Service Delivery Review is to consider “who does what” in the context of what is best and meets the needs of North Simcoe residents and businesses looking ahead to the next twenty years. It is the goal of the four Municipalities to investigate service delivery improvements and to identify more efficient and effective ways of operating.

Specifically, the four municipalities are looking to explore opportunities to make it easier for residents and businesses to access municipal services in a consistent manner, processes to deliver efficient and effective local services, and possibilities to reduce unnecessary and duplicate processes, to be more cost effective. Addressing these opportunities will allow the four municipalities to maintain their individual municipal identities, while focusing on improving current delivery standards.

In early August, it was announced that Optimus SBR Inc. was awarded the project to undertake the comprehensive review of eleven (11) Municipal services and service levels, collectively agreed upon by the four Municipalities.

  • Human Resources/Health & Safety
  • Procurement
  • Communications/Marketing/Tourism
  • Information Technology
  • Legal Services
  • Land Use Planning
  • Building Services
  • Emergency Management
  • Fire and Emergency Services
  • Engineering Services
  • Fleet Management

In mid-December, the four municipalities held a  virtual townhall that provided an overview of the Service Delivery Review engagement, and allowed for participants to ask questions, provide feedback on current services, and offer their ideas on the future.

In addition to the virtual townhalls, the municipalities made a survey available online. This community survey provided an additional method for residents and businesses to provide input to the Service Delivery Review.

For more information, please visit our public engagement site: 

Municipalities of North Simcoe: Final Report

 Service Delivery Review

The Town is undertaking a service delivery review.

What is it?

Service delivery reviews are normal, most municipalities perform one every 3-5 years to ensure service delivery is efficient and effective.

Why do one?

  • To compare our performance to other municipalities
  • To determine how well we are providing services; and
  • To identify opportunities for improvement (quality of service, improve revenue or reduce costs)


There was a public consultation on Townhall on July 27, 2017 at 5:00 pm.

View the Presentation from July 27, 2017

View the Youtube Video from July 27, 2017

View the Interim Report Presentation from September 2017

View the final Report Presentation from November 2017