Water Division Office

Office Hours: 8:00 am - 4:00 pmT: 705-549-2606
After Hours: 705-527-8210

The Corporation of the Town of Penetanguishene Water Division maintains and operates the Payette & the Lepage Water Well Supply and Distribution System and is committed to:

  • Providing our customers with a consistent, safe supply of clean drinking water.
  • Meeting or surpassing all applicable regulations and legislations for the supply of drinking water in Ontario.
  • Producing the Operational Plan in a form that can be communicated openly and effectively to all Operating Authority personnel, the Owner and the Public concerning matters of drinking water quality.
  • Continual improvement and maintenance of the Drinking Water Quality Management system.

Water Division Mandate

  • Ensure that the residents in our municipality have sufficient, safe potable water to drink.
  • Maintain and inspect all the water works facilities and equipment in the municipality such as pump stations, reservoirs, pumps, valves and fire hydrants.
  • Sample and test the water from the systems to ensure that the water meets all the standards set out in the provincial drinking water standards.
  • Repair water main and water service breaks.
  • Install new water services on municipally owned property as well as inspect water meter installations.
  • Respond to water quality and pressure complaints.
  • Co-ordinate and conduct utility locates.
  • Maintain comprehensive records as required by all applicable legislation.
  • Prepare reports as required by the Ministry of Environment.
  • Calibrate analyzers and testing equipment.
  • Maintain the accreditation to the Drinking Water Quality Management Standard. 
  • Resolve  water meters related issues.
  • Administer the town's cross connection control program.

Boil Water or Low/No Pressure Advisories

There are currently no advisories.

General Water Inquires

Utilities Billing Information

Water Rates

Water Restrictions and times permitted in Section 9.2 

Water Financial Plan

Door to Door Sales and Home Services

Water Quality Reports

Drinking Water System Summary Reports

Annual Drinking Water Reports

The Ontario Ministry of the Environment conducts Inspections of all water systems on an annual basis. In addition, water systems are required to provide an annual report on their operation to the public. The most recent reports can be seen by clicking on the link above.

Drinking Water Quality Management System (DWQMS)

Procurement By-law

Budget Reports

For the most current version of the Operational Plan please e-mail us. 

Source Protection Plan

Cross Connection Control

Find out more about the Backflow Prevention and the Cross Connection Control Program.