close up of wate in the bay

Summary of Water and Wastewater billing

The Town of Penetanguishene converted from a flat rate water billing system to a metered billing system in 2005. All Residential and multi-Residential Properties are billed on a quarterly basis, while the Large Industrial and Institutional Properties are billed monthly. The billing is made up of the following components:

  1. All properties are billed for water based on the number of cubic meters consumed within the quarter.
  2. To cover the cost of waste water collection and treatment services, all properties that are connected to Municipal sewers are billed a sewer surcharge, which is a percentage charge based on the water consumption.
  3. In addition, the bill consists of a flat water charge and a flat sewer charge (if connection to the Municipal Sewer is available) regardless of any water being consumed.

Utility Rates

     •  2019 Water & Sewer Rates

Quarterly Utility Billings

January 1st to Mar 31st - Due 2nd week of May

April 1st to June 30th - Due 2nd week of August

July 1st - September 30th -  Due 2nd week of November

October 1st to December 31st - Due 2nd week of February

If you would like to receive your quarterly utility bill via email click here for details.

Utility Payment Options

The Town of Penetanguishene has many options for paying your bill conveniently - the choice is yours.

  • Mail
  • In Person
  • After hours Drop Box
  • Post Dated Cheques
  • Internet/Telephone Banking
  • Financial Institution
  • Pre-Authorized Payment Plans

Get more information on payment options.

Notice to Multi-Residential Property Owners (Properties occupied by tenants)

On January 1st, 2003, legislation regarding the delivery and billing of water and wastewater services changed. The legislation states that the property owner is ultimately responsible for the services provided to the properties. As of January 1st, 2007, it became a policy of the Town of Penetanguishene to send all utility bills to the property owner. It is the responsibility of the property owner to ensure that the bills are paid. Any unpaid charges will be added to the property's tax account. 

Responsibility for Consumption

Owners are reminded that all water that passes through their meter is their responsibility. Be aware of leaks, underground sprinkler systems, running toilets, and open faucets. Over an extended time, the cost of wasted water can add up.